Q - If I have unlimited access, then why do I get kicked off if I have a connection that has been idle for 15 minutes?

A - It is considered abuse of service to remain connected and inactive for extended periods of time.

Unlimited means use it when you need to - if that means 5 minutes per day or 5 hours per day - but does not mean you have a dedicated connection to the Internet to leave connected 24/7 whether you are using it or not.

It is not fair to your ISP or your neighbors who want to use the Internet as well.

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