Q - I can't send or receive e-mail. How do I get it to work?

A - There may be an error in your Outlook Express e-mail settings. Let's check, shall we?

1. Open Microsoft Outlook Express.

2. Go to "Tools" on the menu bar, and then select "Accounts."

3. In the Mail tab, go the e-mail account you are having trouble with and click on the "Properties" button.

4. Click on the General tab. Make sure the "Include this account when receiving mail or synchronizing" box is checked. Also, make sure your correct e-mail address is typed in the E-mail address field. Click Apply.

5. Click on the Servers tab. Make sure your Incoming mail (POP3) and Outgoing mail (SMPT) server names are correct. For example, if your e-mail address is username@webenet.net, then your Incoming and Outgoing mail server names would both be mail.webenet.net. Also, make sure you have entered your correct username and password. You may want to reenter them just in case. Both the "Log on using Secure Password Authentication" and "My server requires authentication" boxes should be unchecked. Click Apply.

6. Click on the Connections tab. Make sure the "Always connect to this account using" box is unchecked.

7. Click on the Security tab. Click Apply.

8. Click on the Advanced tab. Make sure both "This server requires a secure connection (SSL)" boxes are unchecked. Click Apply.

9. Click OK to save your settings.

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